PRIVACY POLICY

Privacy Policy

For Arrabia Guest Houses, the privacy and protection of your Personal Data is very important. Arrabia Guest Houses expresses its commitment to comply with the legislation in force at all times and to process your personal data in accordance with this privacy policy.

Each time you use the Arrabia Guest Houses website (www.arrabia-guesthouse.com) or when you otherwise interact with Arrabia Guest Houses (registration on the website and in applications, newsletter subscription, booking), the Personal Data that you transmit to us will be treated in accordance with the Privacy Policy in force at any given time, so we suggest that you carefully read these policies in order to assess whether you agree with them.

The Arrabia Guest Houses website may contain links to websites and services of other companies, which have their own privacy policies. We recommend that you carefully read the privacy policies of such third parties. Arrabia Guest Houses is not responsible for the practices or contents of the privacy policies of these third parties.

Arrabia Guest Houses reserves the right to modify the Privacy Policy in accordance with new legal and/or regulatory requirements, for security reasons or with the aim of adapting the aforementioned Policy to the instructions of the control authorities in terms of protecting Dice.

Who is responsible for processing your data?

The person responsible for processing Personal Data is:
BILHETES E CONVITES LDA, with registered office at Rua da Lousa 90, 4550-581, Raiva, Portugal. Holder of tax identification number 516783912. The user may contact Arrabia Guest Houses, through the following means:
– Tel.: +351 918849568
– Email address: arrabiahotel@gmail.com

What data do we collect from our visitors/customers, how do we use it, on what basis and where do we store it?

1. Arrabia Guest Houses collects different types of Personal Data according to different purposes, namely collecting the following:
• Full name;
• Birth date;
• E-mail address;
• Phone number;
• Household;
• TIN;
• Transaction information including purchased products;
• Purchase history.

The purposes of processing Personal Data are as follows:

A. Marketing: Arrabia Guest Houses may use your email address or telephone number to communicate with you, by sending you an email or SMS, namely about:
– Dissemination of activities, promotions, campaigns;

B. Communication: Arrabia Guest Houses may use your personal data to communicate with you, namely, to send you news related to services and products, or to send invitations, as well as to provide assistance in aspects related to customer support (including to respond and handling requests through customer service channels, as well as monitoring the quality of the service);

C. Provision of products and services: Arrabia Guest Houses uses your Personal Data to carry out the sale of products and services provided by Arrabia Guest Houses.

We may also use your Personal Data to contact you to finalize your reservation, process and monitor your reservation; manage any contact you make with us regarding your booking; prevent and investigate possible misuse of the same and to provide assistance in aspects related to customer support.

You can unsubscribe from receiving the Newsletter as well as any other communications identified above at any time, using the option provided in each communication.

Who are the recipients of your data?

Arrabia Guest Houses may subcontract other companies to provide certain services, such as: delivery/collection services, tax and accounting advice, marketing (including sending sms and emailing) or website maintenance and digital providers. In these cases, these third-party companies may need to access certain information and data from the data subjects. Arrabia Guest Houses guarantees that, in such cases, these third parties will have limited access to the information of the data subjects, restricted only to those data necessary for the execution of the contracted tasks and that a contract has been granted between the parties in which the protection is regulated. Personal Data, these third-party companies undertake not to reveal, in any way, the Personal Data,

Where do we store your data?

Arrabia Guest Houses stores your data on servers located in a secure environment, protected from unauthorized access.

Arrabia Guest Houses adopts the necessary and appropriate technical, electronic and organizational procedures to guarantee the security of your Personal Data and to prevent its loss, misuse or improper access.

It emphasizes that it will only process your data for the purposes for which it was collected, under the terms set out in this Privacy Policy.

Arrabia Guest Houses frequently reviews its data collection, storage and processing policies to ensure that it only collects, stores and processes the information essential for the provision or improvement of services.

What are your rights when you provide us with your data?

In accordance with applicable legislation, Arrabia Guest Houses undertakes to respect the confidentiality of your personal information and guarantee the exercise of your rights:

A. Right to be informed: our customers have the right to obtain clear information, transparent and understandable about how Arrabia Guest Houses uses your Personal Data.

B. Right of access: in addition to the right to information, you can access your personal data that we process and keep. In these cases, Arrabia Guest Houses will provide you with a copy of the personal data being processed. In addition, when requested by electronic means, the information will be provided in an electronic format for common use.

C. Right of rectification: you have the right to rectify your personal data if they are incorrect, out of date or if you wish to complete them. To do so, you can contact us at the contacts indicated above.

D. Right to erasure/right to be forgotten: you can ask us to delete your data, however please note that this is not an absolute right, as we may have legal grounds or other legitimate interests for retaining your data. your personal data.

E. Right to object, including direct marketing: you can unsubscribe from the Arrabia Guest Houses Newsletter or opt out of our direct marketing communications at any time. The easiest way to do this is by clicking on the ‘remove’ link in any email or communication we send you, but you can also contact us for this purpose.

F. Right to withdraw your consent to the processing of data at any time: you can withdraw your consent to the processing of data when such processing is based on your consent. Withdrawal of consent does not affect the lawfulness of consent-based processing prior to its withdrawal.

G. Right to file a complaint with the CNPD: if you consider that the processing of your personal data carried out by Arrabia Guest Houses violates the applicable data protection legislation, you may file a complaint with the National Data Protection Commission (“CNPD”)

H. Right to data portability: you have the right to move, copy or transfer data from our database to another.

I. Right to limitation of treatment: you have the right to request the restriction of the processing of your data in the following situations: if you contest the accuracy of the data, if the treatment is unlawful and you do not want to erase your data, but only limit it, if the data are no longer necessary for Arrabia Guest Houses, but necessary for the visitor/customer or if you have exercised the aforementioned right of opposition, during the period of time in which Arrabia Guest Houses analyzes whether or not your legitimate interests for the treatment prevail over that right.

To request the exercise of any of the rights listed above, in addition to the forms specifically referred to in the respective paragraphs, you may send a communication addressed to the address identified above or by sending an email to the email address also mentioned, address that you can also use in case you want to ask us any question regarding this Privacy Policy.

How long do we store your data?

We only keep Personal Data for the time necessary to achieve the purpose for which it was collected, to respond to your needs or to comply with our legal obligations.

To determine the period for which we keep your data, we use the criteria mentioned below. If several criteria apply simultaneously, we will keep your personal data in accordance with the criteria that imply the retention of your Personal Data for the longest period.

A. When purchasing products and/or services, we will keep your personal data for the duration of our business relationship, including any claims that may arise, as well as for a period of two years after the termination of the same, without prejudice to the fulfillment of obligations legal requirements of the controller;

B. When you contact us to ask questions, we will keep your personal data for the period necessary to resolve your question;

C. When you make a reservation on our website, we will keep your data until you ask us to delete it or after a period of inactivity of two years;

D. When you have consented to the sending of direct marketing, we will keep your personal data until you cancel the subscription or ask us to delete it;

F. Regarding the data collected in the recruitment process, during a maximum period of 1 year from the closing of the process;

G. The period provided for in the applicable legislation; or

H. Until the specific purpose applicable to certain data ceases to exist.

In any of the aforementioned situations, if there is a pending judicial or administrative proceeding, the data will be kept for the duration of the process and up to six months after the final decision has been rendered.

After the aforementioned retention periods, the Personal Data will be securely deleted and/or erased. Guarantees
The data subject guarantees that the Personal Data communicated to Arrabia Guest Houses is certain and accurate and undertakes to notify any change or modification to them and assumes exclusive responsibility for losses and damages caused by erroneous, inaccurate or incomplete communication of the data.

The data subject is expressly warned that when revealing Personal Data in public media of Arrabia Guest Houses such as Facebook and Instagram, this information may be seen and used by third parties.

Cookies

Cookies are small text files that the internet browser ( browser ) stores on your computer/mobile device when visiting a website . This will help the site to recognize your device the next time you visit it, allowing for more efficient navigation, without having to repeatedly enter the same information. We use the term cookies in this policy to refer to all files that collect information in this way.The
cookies used do not collect information that identifies the user. Cookies collect generic and preference – related information, such as how users arrive and use the site or the country/countries through which they access, etc.All browsers allow the user to accept, refuse or delete cookies . Information on how to manage cookies in different browsers can be found at By refusing to use cookies , you prevent some services from web to work correctly, which may compromise the navigation of this site .